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Shipping & Returns

Our Delivery

fitflopcanadamall.com has plenty of delivery spots to service shoppers from all over the world. After we confirm your payment, we would ship the package out from warehouse within 24 hours & send the tracking No. to your E-mail. If your order is chosen, you will be notified & your order may be delayed by an additional 3 business days. We are not responsible for wrong or undeliverable address. Please make sure your shipping address is correct & deliverable.

Order Tracking

Once your order is shipped, you will get an email from us. In this email, there should be the tracking information for your packages as well as the website in which you could trace your order at.

What will I be charged for shipping

Shipping and handling charges vary greatly depending upon the value of the materials and craftsmanship of the piece and its final shipment destination. The shipping and handling rates are clearly posted in each item's description and are non-negotiable. Please consider this when placing your order.

When will my order arrive

Please allow up to 10 business days for your item to be delivered. If it still does not arrive, please contact us by clicking the 'Contact Us' button on the website. We will get back to you quickly.

Cancellations

Should you wish to cancel your order, you must email us immediately. 25% cancellation fee applies. Majority of orders are dispatched within 1-2 days from the order date. Shipped orders cannot be cancelled.

Returns

At fitflopcanadamall.com your complete satisfaction is our top priority for long-term business between us, we offer the return and exchange instruction. Before you want to return goods, please contact us via email to discuss the problem you are having first. Most of the time we can solve the problem by giving technical support & you needn't to send anything back.

Replacement

Within 30 days(from the date you get the products),if you are not satisfied the products in color or size, it can be returned and replaced under the following condition:1.You need to send back to us the products in original package(except tryout), you will pay the shipping fee.2.We will resend the products to you as soon as possible after your payment.

Refunds

We will gladly take back or exchange any merchandise as received with original package within 30 days of purchase (from the date products were received, and you will pay the shipping fee),if you find the products with quality problems, it can be returned and replaced. When we receive the products and make sure they are non-human factors or non-resistant external damage ,we will replace it with new ones and ship them back to you again. We will pay the shipping fees for the replaced products that we ship to you.

Return and partial refund

Our website cannot give a full refund for non-quality problems such as:

"The product does not look like the ones in your picture."

"The product is not what I did imagine it to be."

"I am not satisfied with this product."

In 7 days (from the date products were received), if you request returning the purchased items because of the reasons above, you need to send back to us the products in original package (you will pay the shipping fees). When we receive the products sent back intactly, besides the shipping fees, we will also charge a 15% of re-stocking fee based on your order total amount and give you a partial refund.

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